We're Here To Help!

Have a question about your order, need product support, or reaching out for corporate, legal or media inquiries? Feel free to fill out the contact form below or contact us directly. Our team is ready to ensure fast, familiar, and responsive support.

We operate across North America to better serve our customers, with dedicated teams and locations supporting customer care, logistics, and corporate operations.

  • 🇨🇦 Head Office

    • Phone: +1 (587) 330-7858
    • Email: hello@itchguard.co
    • Hours: 9:00 AM – 5:00 PM (MST)

  • 🇺🇸 Customer Care

    • Phone: +1 (512) 717-7656
    • Email: hello@itchguard.co
    • Hours: 9:00 AM – 5:00 PM (CT)

  • 🌐 Corporate Info

    Itchguard™ is a trademark of 2749315 AB Inc, an Alberta, Canada corporation. Located at 400 Crowfoot Crescent NW T3G 4E9

Common FAQs to review before contacting us!

Do you ship outside the USA?

No. For now we only ship to the United States.

When will I receive my tracking number?: You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?

Orders are fulfilled and express shipped to anywhere in the United States in an average 5-10 days. We also requires 2-3 business days for internal order processing before your order is shipped out. Shipping times may vary due to factors beyond our control in your local area, such as holidays, postal delays, or unforeseen disruptions like strikes. Once your package is on its way, we’ll provide tracking details so you can monitor its journey!

What is the exchange/return policy?

We are so extremely confident in the quality of our technology that if your product doesn't work as expected, keep it and we'll send you a replacement absolutely free. No hassle, no returns, no questions asked.

Track Order

Please enter you tracking number below. If your tracking number doesn't work, feel free to contact us at hello@itchguard.co